Okta | Remote

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Staff Digital Content Developer (January 2023 – Present)

Digital Content Specialist (Promoted)

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Collaborate with Product, Support, and Customer Success teams to design, produce, and manage video, graphics, and digital content for global web platforms.
 

• Brand Management: Created a shared framework during a company-wide rebrand to translate shifting corporate guidelines into production-ready web interfaces across three major platforms.
   

• Design System Development: Led the creation of the Ascentia Design System, a shared Figma library of visual guidelines and components that unified the user experience across learning, support, and community sites.
   

• Workflow Automation: Researching and currently building an AI agent workflow using Figma and Claude to automate the creation of technical skill badges, turning a manual ticketing bottleneck into a self-sustaining asset pipeline.
   

• Product Ownership: Served as the sole designer for the Okta Customer Success Hub, turning a dense sheet of business requirements into a functional, finished digital platform from scratch while managing a mid-project brand update.
   

• Standards & Guidelines: Defined and owned content guidelines, asset production best practices, and web accessibility standards to ensure consistency across Skilljar LMS, Highspot CMS, and okta.com.

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Zendesk | Hybrid

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Instructional Designer (October 2019 – November 2022)

Associate Instructional Designer (Promoted)

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Promoted within six months from a content production role to build and develop product training courses for the Customer Education team.
 

• Project Execution: Collaborated across teams to plan and deliver long-term training goals, using virtual instructor-led classes, live workshops, and on-demand modules to improve user engagement.
   

• Quality Benchmarks: Secured a consistent 90% or higher customer satisfaction rating on all designed courses and co-developed a workshop preparing learners for professional certification.
   

• Operational Efficiency: Established and managed a centralized knowledge resource for the instructional design team, streamlining course updates and documenting design processes to keep the team organized.
   

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Singlewire Software | Madison, WI

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Marketing Specialist, Video Production (December 2017 – October 2019)

Marketing Assistant, Graphic Design Production (March 2015 – December 2017)

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Built and maintained a library of graphics and video content in support of customer onboarding, product development, and marketing goals.
 

• Brand Consistency: Kept internal and external teams aligned on changing brand requirements during a major company transition, maintaining visual quality across all digital channels.
   

• Project Logistics: Managed the design, planning, and logistics for all marketing materials across large-scale projects, including display materials, communications, and nationwide trade show booth graphics.
   

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Tools of Marketing | Madison, WI

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Graphic Designer (December 2013 – February 2015)

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Designed and produced promotional marketing materials for diverse business clients, balancing fast turnaround times with high standards of quality.
 

• Account Partnerships: Partnered with key client Culver’s to create cohesive on-site advertising designs and merchandise distributed nationwide.

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