Redesigning the support ticket process for more effective help
This project redesigned the support ticket submission form with a focus on empathy and clarity. The new design directly addresses user frustration with a simple, guided experience, including Coveo suggestions and product description tooltips that help users efficiently get the help they need.
Creating a visually cohesive and integrated chatbot
This project created a professional and cohesive chatbot by translating the brand identity into a functional design. I adapted brand elements, such as colors and fonts, to ensure the chatbot looked and felt consistent with the company's brand. By creating a reusable design system, I ensured the chatbot's appearance was consistent across all pages. I also worked with various teams to ensure the design met business goals and was technically possible.
Revitalizing our web presence with a migration and rebrand
This project focused on migrating from Drupal to Adobe Experience Manager and rebranding the pages. I organized complex information, like courses and certifications, into a clear, easy-to-read layout to help users quickly find what they need. I also ensured the visual design was clean, modern, and consistent with our updated design system guidelines.
Showcasing a cohesive brand by fusing personal design style with professional projects
I designed and built this personal portfolio website, blending my own style with professional projects. Through careful application of color theory, typography, and composition, I ensured every visual element worked together to tell a consistent and compelling story.
